Return Policy

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Return Policy of the MuSeum

Museumstore.in wants you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer, we have a Return Policy that each explains all our terms and conditions

All our products are self made by our artisans in a very unique and traditional way since the 1600s.It is important to understand their harden efforts that they put in to deliver every single product.Each artisan have their own way of styling wherein sometimes due to unexpected misfortunes may lead to a small defect in their creation.Kindly think of all those efforts and toils that they employ in before returning our products.Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a quality issue, defect or different from its description.

If you are not pleased with your purchase, email us within 3 days of delivery of your item to arrange for its return and a refund of the purchase price.We will acknowledge your return request within 3 days.

You will ship the item back to us within 3 days of the acknowledgement.Please mention your order number in the subject line to help us quickly process your returns/exchanges.

The item must be returned via the original carrier in its original packaging, for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.

After receiving the returned item,we verify it to ensure that it is as originally sent.After the verification process gets over,we will issue a full refund within 3 days.

In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Museum store always ensures that we only issue full refunds, rather than partial refunds or returns.This policy does not apply to custom orders produced by Fine Art and Jewelry Artisan shops. Customized products are not encouragable for returning since it will be designed as instructed by the buyer.

Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit. Refunds will not issued for the shipping charges and the customers are requested to pay for the shipping costs to return the goods to the applicable return address if their residence is not remotely accessible.

Return & Exchanges

Museumstore.in believes in the customer's satisfaction and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. Our return policy is carefully well designed and planned according to the ease of the customer and to make you feel reassured about your order.

Please mention your order number while returning the items inorder to help us quickly process your returns/exchanges. Please ensure that the returned Handicrafts are unused, properly sealed and undamaged and are packed securely and safely to prevent any loss or damage during transit.

In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment. We will exchange the returned items free of cost or issue a refund for the cost of the goods to the original payment method that was used for online shopping. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is not remotely accessible.

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